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Frequently Asked Questions

How can I make a booking?

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You can request a quote or make bookings over the phone and via the BOOK NOW link on this website.

What can you deliver for me?

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We’ll deliver pretty much anything and everything providing its legal – with a few obvious exceptions:

  • Live animals
  • Hazardous materials (e.g. explosives, radioactive substances, etc)
  • Dangerous items (e.g. guns, knives, etc)

Are there any additional charges?

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Yes, additional charges may be incurred in the following circumstances:

  • Your courier is required to wait more than 15 minutes at either the point of collection or point of delivery without prior instruction.
  • Your courier is required to collect from or deliver to a different address to what was specified at the time of booking.
  • Your courier is required to do additional duties above and beyond delivery to the door of the delivery address.

Is my delivery insured?

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Your delivery is insured up to a certain amount

Will I get proof of delivery?

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Yes, with each delivery, you will get a notification by email and/or SMS as well as electronic proof of delivery via your tracking number.

How can I make payment?

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TBC

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